Terms & Cancellation Policy

1. Booking of a Tour

To book a tour, we require 30% of the total tour cost as an advance payment to proceed with hotel bookings and other arrangements. In addition to this 30%, we require the full amount for any air or train ticket bookings that need to be issued.

Once we receive your advance payment, we proceed with hotel bookings and begin arrangements for your tour, keeping you updated throughout. After hotels are confirmed, we'll email you the booking status, at which point a further 20% of the tour cost is due. The remaining 50% balance should be paid before 45 days prior to arrival (the commencement of your tour).

During the peak season of Christmas and New Year (20 December to 5 January), 100% payment is required to confirm your booking.

2. Amendments to a Booked Tour

We don't encourage changes to confirmed arrangements. However, if you need to amend an already-booked tour, we'll do our best to accommodate changes depending on hotel, train and flight availability, along with any cancellation charges those providers apply. Changes are subject to a minimum amendment and administration charge.

3. Cancellation of a Booked Tour

We wouldn't recommend cancelling your tour, but we understand there can be valid reasons to do so. Cancellations must be notified in writing by email. Depending on when we receive your cancellation notice relative to your arrival date, the following charges apply:

• 60 days or more before arrival — 20% of the tour cost, plus the cost of any non-refundable services (flights, wildlife safaris, etc.)
• 30 to 60 days before arrival — 30% of the tour cost, plus the cost of any non-refundable services
• 15 to 30 days before arrival — 50% of the tour cost, plus the cost of any non-refundable services
• Within 15 days of arrival — no refund

4. Flights, Trains & Wildlife Safaris

Flight tickets booked through us are non-refundable. Name and date changes may be possible depending on the airline's own policy and charges. We're not able to offer a refund for any flight that's cancelled or delayed by the airline — this is governed entirely by the airline's own policy.

Wildlife safaris booked into any national park or sanctuary are non-refundable, and the date cannot be changed or moved to a future booking.

Special train journeys — including Palace on Wheels and the Golden Chariot — are governed by that train's own cancellation and refund policy, not the terms above.

5. Additional Terms

• During peak season (20 December to 5 January travel dates), the standard cancellation policy above does not apply. Some hotels — including the Taj Group, Oberoi Group and other luxury properties — may require a non-refundable deposit at the time of booking, in which case your refund is limited to what that hotel or service provider's own policy allows.
• We're not responsible for refunds relating to unused accommodation, missed meals, or airline cancellations that occur during your tour.
• Room type allocation is subject to availability, at the hotel's sole discretion.

6. Payment

Online payment via gateway: Transacting online with a credit card on our website is secure — we do not retain your credit card details. A 2% bank charge applies to the amount paid, which is added to your final payment.

Bank transfer: Payment can also be made by direct bank remittance to our bankers. Bank details are sent to you by email when payment is due.

7. Other Terms & Conditions

By booking through Colourful Indian Holidays, you're considered to have read and accepted the terms set out on this page.

Colourful Indian Holidays acts only as a booking agent on behalf of third-party service providers (hotels, flights, trains, safaris and similar), and all such services are provided on an "as is" and "as available" basis, governed by the terms and conditions of the relevant service provider.

We are not liable for circumstances arising from force majeure events — acts of God, fire, weather, epidemic, road closures, technical issues and similar — and reserve the right to change a schedule, booking or itinerary in the interest of your safety and well-being in such situations, without obligation to pay compensation, refund, interest or damages.

Colourful Indian Holidays disclaims any implied warranties imputed by the laws of any jurisdiction or country, and is subject to the jurisdiction of the courts of Jaipur, Rajasthan, India.

8. Contact Us

Questions about these terms or an existing booking can be sent to colourfulindianholidays@gmail.com or +91 9929094862.